Privacy Policy

GoodLane USA Air Conditioning & Heating (“GoodLane USA,” “we,” “us,” or “our”) operates https://www.goodlaneusa.com and the GoodLane USA Service Alerts text messaging program. This Privacy Policy explains what information we collect, how we use it, and how we handle mobile phone numbers and SMS consent. GoodLane USA provides HVAC and plumbing services in Miami, Fort Lauderdale, and Boca Raton, Florida.

SMS and mobile information — non-sharing statement

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services needed to deliver the messages you requested (for example, our SMS platform).

Message frequency: Message frequency varies based on participation and available opportunities.

Message and data rates may apply.

Reply STOP to cancel. Reply HELP for help.

Information we collect

We may collect:

• Contact information you provide, including name, email address, street address, and mobile phone number
• SMS opt-in and opt-out records, including the date and method of consent
• Service-request information related to HVAC and plumbing work in South Florida
• Technical data such as browser type, device type, and pages visited on this website
• Information you send us when you email or call customer support

How we use information

We use this information to:

• Send SMS communications related to our HVAC and plumbing services, including appointment reminders, dispatch and arrival updates, service follow-up, estimate and scheduling messages, customer support messages, and notifications about future service opportunities
• Schedule and deliver heating, cooling, and plumbing service in Miami, Fort Lauderdale, and Boca Raton
• Respond to HELP requests and honor STOP requests
• Operate, secure, and improve this website
• Comply with law and prevent fraud or abuse

How people receive texts from us

Individuals may request service or express interest through the GoodLane USA website booking form, or by calling us. Before providing their mobile number, customers are informed that they may opt in to receive recurring automated SMS messages from GoodLane USA regarding appointment reminders, service updates, and related home-service communications.

Message frequency varies based on participation and available opportunities. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive SMS messages is not a condition of purchase.

We only send program messages to mobile numbers that have opted in to receive these communications.

Service providers

We use service providers that help us operate the website and send text messages. Those providers may process data only to perform services for us. They are not permitted to use your mobile number or SMS consent for their own marketing.

Cookies and analytics

This website may use cookies or similar tools to keep the site working and to understand how visitors use the pages. These tools are not used to sell your mobile number.

Data retention

We keep SMS opt-in and opt-out records as long as needed to prove consent, honor opt-outs, and meet legal requirements.

Your choices

• Text STOP to leave the messaging program. We will confirm your opt-out and send no further program messages.
• Text HELP or contact us using the details below.
• You may request access to or deletion of personal information by emailing office@goodlaneusa.com.

Children

This website and messaging program are for adults. We do not knowingly collect personal information from children under 13.

Changes

We may update this Privacy Policy. The effective date at the top will change when we do. The current version will always be posted at https://www.goodlaneusa.com/privacy.

Related: Terms and Conditions